Request a Return
Initiate a return or replacement for your Exeton hardware with our straightforward RMA process.
How Returns Work
Submit RMA Request
Fill out the return request form with your order details, serial numbers, and reason for return. Our team will review and issue an RMA number.
Receive RMA Approval
Once approved, you'll receive an RMA number and shipping instructions. Approved RMAs are valid for 30 days.
Ship the Product
Pack the hardware securely in original packaging (when possible) and ship to the designated return center with the RMA number clearly labeled.
Inspection & Resolution
Our team will inspect the returned product and process a replacement, repair, or credit based on the RMA type and warranty status.
Return Policies
Standard Returns
Unused products in original packaging may be returned within 30 days of delivery for a full refund or exchange, subject to a restocking fee.
Warranty Returns
Products under warranty that exhibit defects or failures are eligible for repair or replacement at no additional cost.
DOA (Dead on Arrival)
Products that are non-functional upon delivery will be replaced immediately with expedited shipping at no cost.
Custom / Configured Systems
Custom-built or specially configured systems may have different return terms. Please contact sales for details.
Need Help?
If you have questions about the return process or need assistance determining warranty status, our support team is here to help.
Submit Your Return Request
Get started by contacting our support team with your order number and product details.