Get Support
We're here to help you keep your infrastructure running at peak performance.
Support Channels
Support Portal
Submit and track support tickets, access your service history, and manage your SLA entitlements through our online portal.
Open Portal
Phone Support
Speak directly with our technical support team. Available 24/7 for Platinum and Gold SLA customers.
Call Now+1 (800) 416-1214
Email Support
Send detailed technical inquiries or non-urgent requests to our engineering support team.
Send EmailEmergency Support
Critical system down? Use our emergency escalation path for immediate response and on-site dispatch.
Report EmergencySelf-Service Resources
Knowledge Base
Searchable library of troubleshooting guides, FAQs, and configuration documentation.
Firmware & Drivers
Latest firmware updates, driver packages, and BIOS releases for supported platforms.
System Documentation
Hardware manuals, quick start guides, and technical reference documents.
API Documentation
REST API references for remote management, monitoring, and automation integration.
Best Practices
Configuration guides and optimization recommendations for common workloads.
Release Notes
Latest software and firmware release notes with change logs and known issues.
Talk to an engineer
Not sure which support tier fits?
Talk to a support engineer and we'll map the right SLA to your environment.
- A review of your current infrastructure and risks
- The right SLA tier for your uptime needs
- Clear response-time and escalation commitments
Need a Support Plan?
Explore our Silver, Gold, and Platinum SLA tiers for guaranteed response times, on-site support, and proactive monitoring.
Enterprise Support
Get dedicated support engineers, proactive monitoring, and guaranteed SLAs for your mission-critical infrastructure.