Get Support

We're here to help you keep your infrastructure running at peak performance.

Support Channels

01/

Submit and track support tickets, access your service history, and manage your SLA entitlements through our online portal.

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Speak directly with our technical support team. Available 24/7 for Platinum and Gold SLA customers.

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Send detailed technical inquiries or non-urgent requests to our engineering support team.

04/

Critical system down? Use our emergency escalation path for immediate response and on-site dispatch.

Searchable library of troubleshooting guides, FAQs, and configuration documentation.

Latest firmware updates, driver packages, and BIOS releases for supported platforms.

Hardware manuals, quick start guides, and technical reference documents.

REST API references for remote management, monitoring, and automation integration.

Configuration guides and optimization recommendations for common workloads.

Latest software and firmware release notes with change logs and known issues.

Explore our Silver, Gold, and Platinum SLA tiers for guaranteed response times, on-site support, and proactive monitoring.

Get dedicated support engineers, proactive monitoring, and guaranteed SLAs for your mission-critical infrastructure.