Warranty

Comprehensive hardware protection to keep your infrastructure running with confidence.

Warranty Plans

Standard Warranty

3 Years

Parts & Labor

✓3-year parts and labor coverage
✓Next business day parts replacement
✓Remote diagnostic support
✓Online support portal access
✓Standard RMA processing

Included with all Exeton systems

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Recommended

Extended Warranty

5 Years

Parts, Labor & On-Site

✓5-year parts and labor coverage
✓Same-day parts (major metros)
✓On-site technician dispatch
✓Priority phone support
✓Advanced RMA with cross-ship
✓Annual health check

Available at time of purchase

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Premium Warranty

5+ Years

Comprehensive

✓Custom duration up to 7 years
✓4-hour on-site response
✓Dedicated support engineer
✓Proactive monitoring integration
✓Firmware & update management
✓Quarterly system reviews
✓Priority OEM escalation

Custom quote required

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Warranty FAQ

The standard warranty covers manufacturing defects in materials and workmanship for the duration of the warranty period. This includes all hardware components that were part of the original system configuration.

You can check your warranty status by logging into the Exeton support portal with your order number and serial number, or by contacting our support team directly.

Extended warranty must typically be purchased at the time of order. However, within 30 days of delivery, you may still be eligible. Contact sales for current availability.

Warranty does not cover damage caused by misuse, unauthorized modifications, environmental factors (floods, fire, etc.), third-party software, or normal wear and tear of consumable components.

Warranties are non-transferable and are tied to the original purchaser and deployment site. Contact us for special circumstances.

Questions About Warranty?

Contact our support team to check warranty status, file a claim, or learn about extended coverage options.