Warranty Plans
Comprehensive hardware protection to keep your infrastructure running with confidence.
Why Exeton warranty
Coverage that keeps you running.
Certified engineers
Repairs and diagnostics by the engineers who built and validated your system.
Direct OEM relationships
Priority parts and escalation through our NVIDIA, AMD, Dell, and HPE partnerships.
Global logistics
Cross-ship replacements and on-site dispatch across major metros worldwide.
Proactive monitoring
Optional health monitoring that catches issues before they cause downtime.
Warranty Plans
Standard Warranty
3 Years
Parts & Labor
- 3-year parts and labor coverage
- Next business day parts replacement
- Remote diagnostic support
- Online support portal access
- Standard RMA processing
Included with all Exeton systems
Learn MoreExtended Warranty
5 Years
Parts, Labor & On-Site
- 5-year parts and labor coverage
- Same-day parts (major metros)
- On-site technician dispatch
- Priority phone support
- Advanced RMA with cross-ship
- Annual health check
Available at time of purchase
Get Extended WarrantyPremium Warranty
5+ Years
Comprehensive
- Custom duration up to 7 years
- 4-hour on-site response
- Dedicated support engineer
- Proactive monitoring integration
- Firmware & update management
- Quarterly system reviews
- Priority OEM escalation
Custom quote required
Learn MoreWarranty FAQ
What does the standard warranty cover?
The standard warranty covers manufacturing defects in materials and workmanship for the duration of the warranty period. This includes all hardware components that were part of the original system configuration.
How do I check my warranty status?
You can check your warranty status by logging into the Exeton support portal with your order number and serial number, or by contacting our support team directly.
Can I purchase extended warranty after delivery?
Extended warranty must typically be purchased at the time of order. However, within 30 days of delivery, you may still be eligible. Contact sales for current availability.
What is not covered under warranty?
Warranty does not cover damage caused by misuse, unauthorized modifications, environmental factors (floods, fire, etc.), third-party software, or normal wear and tear of consumable components.
Can I transfer my warranty?
Warranties are non-transferable and are tied to the original purchaser and deployment site. Contact us for special circumstances.
Questions About Warranty?
Contact our support team to check warranty status, file a claim, or learn about extended coverage options.