Smart Hands// Services
As an extended member of your existing IT team, Exxact delivers the highest standard of service and performance so you can free up valuable resources and focus on core business objectives.
Increased Uptime
Enhance efficiency by minimizing unplanned work, reducing downtime, and enabling rapid deployment with support from Exeton.
Expert Support
Leverage Exeton expertise in the data center for remote and on-site engineering supporting for installation, maintenance, and more.
Ongoing and Future-Ready
Our team ensures your Exeton infrastructure stays at peak performance, facilitating repair, updates, and upgrades.
Services Overview
Exeton SmartHands Services assigns personnel to assist you with installing, maintaining, and troubleshooting your equipment through refined standard operating procedures (SOPs), service level agreements (SLAs), and tried-and-true best practices. Our goal is to ensure seamless operation and deployment while maximizing the performance and longevity of your hardware. Enhance efficiency by minimizing unplanned work, reducing downtime, and enabling rapid deployment and scalability to accelerate the ROI of your hardware. We support you by delivering support excellence as an extension of your team, offering Infrastructure Services, Integration Infrastructure, Installation & Configuration, and Ongoing Support.
SmartHands Services Flow
Management
SmartHands Service Offerings
Infrastructure Services
We provide comprehensive infrastructure support to keep your data centers and equipment running smoothly. Our team manages your hardware assets and ensures reliable performance and longevity. Our services include:
- • Asset Management – Comprehensive tracking and maintenance of all hardware components
- • System Configuration – Hardware and software optimization for peak performance
- • Assembly & Installation – On-site installs adhering to industry best practices
- • Visual equipment checks – Validations for integrity and optimal operations
- • Scheduled on-site walkthrough – Periodic facility inspections and evaluations
- • Replacement & upgrades – Hardware refresh notification and facilitation
Installation & Configurations
Our experienced SmartHands service team provides comprehensive on-site physical and engineering support for all your installation and configuration needs. Our certified technicians deliver:
- • Infrastructure Deployment – Full installation including rack setup, cabling, and network configuration
- • Component Maintenance – Component repair and replacement support
- • System Maintenance – Drive and firmware updates for ongoing system performance
- • System Optimization – Hardware, BIOS, and software tuning for maximum efficiency
Integration & Infrastructure
We provide comprehensive infrastructure support to keep your data centers and equipment running smoothly. Our team manages your hardware assets to ensure reliable performance and longevity.
- • Network Integration – Leverage Exabit's close relationships with top suppliers to get you the best products at competitive prices and quality services, whenever the need
- • Rack Integration and Installation – Expert assembly and mounting of servers, storage, and networking equipment following precise specifications and safety standards
- • Infrastructure Cabling Management – Professional organization and routing of power and data cables to optimize airflow, accessibility, and aesthetics
- • Quality Assurance Verification – Comprehensive checking of all components, connections, and configurations against detailed quality control checklists
- • Testing & Burn-In Validation – Thorough performance testing and extended burn-in periods to ensure system stability and reliability before deployment
Ongoing Support Services
Exact SmartHands can keep your infrastructure in optimal condition. Our specialized engineers and support staff are committed to bringing you the most efficient resolutions:
- • Exabit's – Pay only for the speaking, upgrades, partner, and other work outside the regular scope when you need them
- • Vendor Orchestration – Leverage Exabit's close relationships with top suppliers to get you the best products at competitive prices and quality services, whenever the need
- • RMA – Efficient and reliable return process
- • Account & Case Tracking – Thorough record keeping of support tickets and follow-ups to ensure your complete satisfaction with the services received
NVIDIA DGX B300
The universal system for all AI workloads, offering unprecedented compute, performance, and flexibility. NVIDIA's purpose-built system powers enterprise AI across the world. Leverage 72 PetaFLOPS of AI Performance with NVIDIA DGX B300, the foundation and building block of AI Factories.
Interested?
Exeton SmartHands Services is designed to reduce operational
costs without requiring full-time contracts