Introduction

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through the EXETON website. By placing an order, you agree to be bound by this policy, as well as our Purchase Policy, Terms of Service, and Privacy Policy. Please read these policies carefully before making a purchase.

Shipping Destinations

EXETON ships to various countries worldwide. Please check our website or contact our customer support team to confirm if we ship to your location.

Shipping Methods and Costs

We offer a range of shipping options to suit your needs, including standard and expedited shipping. Shipping costs are calculated based on the destination, size, and weight of your order and will be provided during the checkout process.

Please note that shipping costs do not include any customs duties, taxes, or fees that may be applicable to international shipments. These charges are the responsibility of the buyer and must be paid separately upon delivery.

Processing and Delivery Times

Orders typically take 5-7 business days to build, test, and ship. However, processing times may vary depending on the complexity of your custom system and the availability of components. Once your order has been shipped, you will receive an email notification with tracking information.

Estimated delivery times are provided during the checkout process and depend on the shipping method selected. Please note that these delivery times are estimates and may be subject to delays due to factors beyond our control, such as carrier issues, customs processing, or adverse weather conditions.

Order Tracking

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to the carrier's website. You can use this information to monitor the progress of your shipment and estimate the delivery date.

Signature Requirements and Failed Deliveries

All EXETON orders require a signature upon delivery to ensure the safe receipt of your package. If you are not available to sign for your order, the carrier may leave a notice with instructions for rescheduling the delivery or picking up the package from a designated location.

If the carrier is unable to deliver your order after multiple attempts, the package may be returned to EXETON. In such cases, you will be responsible for any additional shipping costs incurred to resend the package.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the buyer. These charges are not included in the product price or shipping cost and must be paid separately upon delivery. Please check with your local customs office for more information on applicable fees.

Lost or Damaged Shipments

In the event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.

Please note that claims for lost or damaged shipments must be reported within a specified time frame, as outlined by the carrier's policies. Failure to report the issue within this time frame may result in the denial of your claim.

Contact Information

If you have any questions or concerns regarding this Shipping Policy or the status of your order, please contact our customer support team at support@exeton.com. We will be happy to assist you.