Introduction

This Return Policy outlines the terms and conditions for returning or exchanging products purchased through the EXETON website. At EXETON, customer satisfaction is our priority, and we are committed to providing high-quality products and services. Please read this policy carefully before initiating a return or exchange.

Return Eligibility

To be eligible for a return or exchange, you must meet the following criteria:

The product was purchased directly from the EXETON website. 

The return request is initiated within 30 days of delivery. 

The product is in its original condition, with all packaging, accessories, and documentation included.

Please note that certain products, such as custom-configured systems, may be subject to additional restrictions or may not be eligible for returns or exchanges. For more information, please refer to the product description or contact our customer support team.

Return Process

To initiate a return or exchange, please follow these steps:

Contact our customer support team at support@exeton.com or [phone number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the reason for the return, and any relevant photos or documentation.

Once your RMA request is approved, our customer support team will provide you with detailed return instructions, including the return address and any necessary shipping labels.

Pack the product securely in its original packaging, along with all accessories and documentation. Be sure to include a copy of your original invoice and write the RMA number clearly on the outside of the package.

Ship the package to the specified return address using a trackable shipping method. You will be responsible for any shipping costs associated with the return unless the return is due to a product defect or an error on our part.

Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund or exchange. We will notify you of the outcome of this inspection within a reasonable time frame.

Refunds and Exchanges

If your return is approved, we will process a refund or exchange as follows:

Refunds: We will issue a refund to your original payment method, minus any applicable shipping costs or restocking fees. Please allow up to 14 business days for the refund to be processed and posted to your account.

Exchanges: If you requested an exchange, we will ship the replacement product to you once the original item has been received and inspected. You will be responsible for any price difference between the original and replacement products, as well as any additional shipping costs.

Restocking Fees

In some cases, we may charge a restocking fee for returned products. Restocking fees are typically applied to products that are not in their original condition, have missing accessories or documentation, or have been customized in a way that affects their resale value. The specific restocking fee will be determined on a case-by-case basis and will be deducted from your refund.

Exceptions and Limitations

The following items are not eligible for returns or exchanges:

Products that have been damaged due to misuse, neglect, or unauthorized modifications

Products that have been exposed to water, fire, or other environmental factors that void the warranty.

Software, digital products, or consumable items, such as thermal paste or cables, that have been opened or used. 

Custom-configured systems with specialized components, unless the return is due to a product defect or an error on our part.

Contact Information

If you have any questions or concerns regarding this Return Policy or the status of your return, please contact our customer support team at support@exeton.com. We will be happy to assist